YOU'RE DARN TOOTIN'! We ship our meats, jerky, bones & more each & every week. Our perishable items are shipped in a custom insulated box on dry ice. Your products should arrive frozen or cool to the touch, meeting USDA safety standards. Our goal (that we. achieve) is that they arrive frozen.
***Dry Ice Caution*** It is normal for the dry ice to have dissipated during shipping. Use protective gloves to handle dry ice, or allow it to dissipate on its own. Avoid contact with bare skin.
A tracking identification number will be provided at the time that the package is shipped. Please reference the shipping confirmation email that contains tracking number and expected delivery date by carrier. At this time, we only use UPS to overnight your boxes.
You will also have the option at checkout to utilize a service called Route, that tracks your package & provides insurance for it's contents if anything should go...well, wonky. You know how packages can be. This service is strongly encouraged for high dollar orders traveling outside of our ground shipping zone.
Hidden Creek is not responsible for damages if the recipient is not available to receive the package at the time of delivery. We ship without required signature so that you product arrives to your doorstep within a timely manner. Damages due to an incorrect or incomplete address voids our guarantee.